Refund Policy
Last updated: 20 February 2024

Thanks for shopping at KUBA EATS TRADING (JR0107600-T). If you are not entirely satisfied with your order, we're here to help.

Refund Eligibility

Please remember that we do not offer refunds for cancellations of any new orders as we begin processing and preparing your meal as soon as we receive your order. We prepare each meal to your specifications, so if you cancel at the last minute, the meal cannot simply be resold, resulting in wastage.

For pre-orders, you can cancel your order at least 24 hours before your scheduled pickup time and receive a full refund.

No-Show Policy

Customers who fail to collect their order within the specified time and do not cancel in advance may lose their right to a refund.

Refund Process

For assistance with cancellations, modifications, or inquiries regarding our refund policy, please contact us immediately via our contact information. Upon assessment of your request, if we confirm that you require a refund, we will provide you with further details on processing your refunds.